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FAQs
Below you will find answers to frequently asked questions about our products and the ordering process.
How can I get in touch?
Write an email to hacer@auraurora.com. You will usually receive a response within 24 hours.
How can I subscribe to the newsletter?
It's very simple! To do this, scroll down and enter your email address under "Receive exclusive offers". This way you will receive 10% off your next purchase.
How can I return an order?
To do so, send us an email to hacer@auraurora.com. You will usually receive a response within 24 hours.
How long does shipping take?
If you order from Germany, shipping usually takes between 5-8 working days.
How can I cancel my order?
To do so, send us an email to hacer@auraurora.com. You will usually receive a response within 24 hours.